We truly appreciate your trust in choosing us for your personalized gifts. As each product is custom-made with love and crafted especially for you, we have a few guidelines in place regarding returns and refunds.
Returns & Replacements
Since our products are personalized and made to order, we do not accept returns or exchanges for reasons like:
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Change of mind
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Incorrect personalization details provided by the customer
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Delivery delays caused by incorrect shipping information or unforeseen logistics issues
However, we offer replacements under the following conditions:
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Damaged product received
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Wrong product delivered
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Manufacturing defect or misprint
To be eligible for a replacement, please:
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Contact us within 48 hours of receiving the product
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Share clear photos of the issue along with your order number
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Email us at varsha.joping14@gmail.com or WhatsApp us at 7728870935
Once verified, we’ll dispatch a replacement as quickly as possible.
Refund Policy
Refunds are applicable only in the following cases:
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The product is out of stock and cannot be produced
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You cancel the order within 2 hours of placing it
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We fail to deliver the order due to our own error or fault
Note: Refunds will be processed to your original payment method within 5–7 business days after approval.
Important Notes:
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We do not offer refunds for delays caused by courier partners or natural events beyond our control.
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Please double-check all personalized details (name, date, photos, etc.) before placing your order.
Need Help?
If you have any questions or concerns, please reach out to us:
Email: varsha.joping14@gmail.com
WhatsApp: 917728870935
We’re here to help you every step of the way!